TGSRTC respects the privacy of every customer and is committed to protecting the confidentiality, integrity and security of personal data.

1. Information We Collect

• Name
• Address
• Mobile Number
• Email Address
• Identity Details (where applicable)
• Pickup & Delivery Address
• Consignment Details
• Payment Information
• Information voluntarily provided by customers

2. Purpose of Collection

• Booking consignments
• Shipment tracking
• Delivery management
• Payment processing
• Customer Support
• Regulatory compliance
• Fraud prevention
• Service improvement

3. Sharing Information

Personal information is never sold or rented. It may only be shared with authorised partners, banks, payment gateways, technology providers, government authorities and regulators where legally required.

4. Data Processing

Logistics operations are managed by M/s Awaze Ltd. under authorization from TGSRTC. Personal data is processed solely for providing TGSRTC logistics services.

5. Data Security

• SSL Encryption
• Role-based Access
• Secure Authentication
• Firewalls
• Security Monitoring
• Penetration Testing
• Secure Backup

6. Data Retention

Information is retained only as long as necessary for logistics operations, financial transactions, legal obligations and dispute resolution.

7. Cookies

Cookies may be used to improve website performance, remember preferences and enhance security.

8. Third-Party Websites

TGSRTC is not responsible for the privacy policies or content of external websites.

9. Disclosure Required by Law

Information may be disclosed when required by law, government authorities or courts.

10. Policy Updates

This Privacy Policy may be updated without prior notice.

11. Contact

M/s Awaze Ltd.
Road No.34, Jubilee Hills,
Hyderabad – 500033

Email: logistics@tsrtc.telangana.gov.in